Child Contact Service

The main aim of our child contact service is to help build and sustain positive relationships between children, parents and close family members.

Referrals can be made for single, one-off contacts or block bookings by following our straightforward referral process. This process is varies slightly depending on who is making the referral.

We work with families engaged in private law cases and welcome referrals made by solicitors representing a parent who is requesting contact. We’re also happy to accept self referrals or work in partnership with social services.

Types of Child Contact Services

We recognize that every family has different needs, so we make our service as flexible as possible. Here’s a summary of the types of contact we can facilitate.

Supported Contact

Supported contact is facilitated within the contact center. We have trained staff at hand who will support both children and non-resident parents while they spend time together. If parents don’t want to meet each other at the center, this can easily be arranged.

Supervised Contact

This type of contact takes place with one of our trained supervisors within constant sight and sound of the child. This ensures the safety and emotional well-being of a child (when potential risks have been identified), while enabling children and parents to spend time together in a welcoming environment.

Community Supervised Contact

This type of contact will take place in the local community with a contact worker present supervising the contact. Parents have visited the park, the sea-life center and Cadbury World, to name just a few.

Virtual Supervised Contact

Virtual Contact, is also available remotely via Video Phone Call.

Handover

This takes place at the contact center and assists parents who do not want to meet each other. Handover of children for contact is managed by our contact center staff and arranged through the normal referral process.

Written Reports

A detailed report or summary of supervised contact will be supplied if requested.